Shipping policy
Shipping Policy
Order Processing: We strive to process and ship all orders within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Cost:
- Standard Shipping: $4.90 for orders under $40.
- Free shipping for all orders $40 and up.
- Expedited Shipping: $12.
Note: Shipping costs are non-refundable.
Shipping Carrier: We use the United States Postal Service (USPS) and the United Parcel Service (UPS) for our shipping services.
Estimated Delivery Times:
- Standard Shipping: 3-5 business days.
- Expedited Shipping: 1-3 business days.
Note: These are estimated delivery times; actual delivery times may vary based on location and other factors.
Free Shipping: Orders of $40 or more qualify for free standard shipping within the United States.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided tracking information on the USPS or UPS website.
Lost or Damaged Items: In the rare event that your order is lost or arrives damaged, please contact our customer support team within 7 days of receiving your order for assistance.
Returns and Exchanges: For information on returns and exchanges, please refer to our Returns Policy page.
Contact Information: If you have any questions or concerns about your order or our shipping policy, please contact our customer support team at customercare@drwatsonshaircare.com
Updates and Changes: We reserve the right to update our shipping policy. Any changes will be communicated in advance.
Thank you for shopping with us!